Claudi Watt commenced her career with PeopleCheck as a Research Assistant in January 2013 and now holds the role of Corporate Services Group Manager, responsible for overseeing both the Business Solutions and Client Relationship Management teams.
Claudi’s knowledge and experience in the Research Team has been imperative in Claudi’s development within the PeopleCheck business. Claudi’s experience in managing individual background checking cases and dealing first-hand with a variety of clients across an array of industries with differing needs has given her the invaluable experience of being able to provide clients with advice on best practice for their industry, superior industry knowledge and high levels of customer service.
The Business Solutions team is responsible for establishing background checking programs for potential clients and for the strategic direction for continuous development of PeopleCheck’s products. It is at this point that Claudi and her team utilise their industry and in-depth product knowledge to workshop background checking programs with potential clients to create custom solutions that are cost effective, reflect best practice and our client’s specific needs.
Once a client is onboarded as a PeopleCheck client their relationship continues with Claudi’s team through our specialised customer service department, the Client Relationship Management Team. This team is the ‘eyes and ears’ for PeopleCheck’s clients. It ensures that the foundational support structures of the business are running smoothly, as well as ensuring client relationships are maintained to the high standard that is core to PeopleCheck’s values. Claudi is responsible for quality control, ensuring that client and candidate queries are responded to within designated SLAs and any high-level issues are escalated promptly as necessary.
During her time at PeopleCheck, Claudi has developed strong technical knowledge undertaking background checks for a wide variety of clients in Australia, the APAC and globally. Claudi has converted her industry knowledge and hands-on experience into a management role where she leads her team in excellence. Claudi’s passion lies in providing clients and candidates with superior customer service and her job satisfaction is driven from exceeding the expectations of our clients and assisting candidates through the background checking process.