PeopleCheck Start Date: May 2010 (7 years 11 months)
Lisa commenced with PeopleCheck as a Research Analyst in May 2010 and was transferred to the Operations Team in March 2011, where she was promoted to Operations Manager in July 2012. In February 2015 she was appointed Research & Investigation Group Manager and progressed to Senior Manager in early 2018.
Lisa is responsible for managing PeopleCheck’s Research & Investigation Group on a day-to-day basis, as well as overseeing PeopleCheck’s People & Performance Team. Our Research & Investigation Group is the “engine room” of PeopleCheck where all background checks are undertaken, quality reviewed, and returned to our clients. The Research & Investigation Group also ensures that all candidate correspondence is attended to.
In her role overseeing the Research & Investigation Group, Lisa is responsible for providing technical support to candidates and ensuring her team: actions new requests promptly; undertakes and reports research for each candidate accurately; meets each client’s strict turn-around time requirements; and ensures the quality of candidate reports is of the highest of standards.
Within Lisa’s responsibilities of PeopleCheck’s People & Performance Team, she is responsible for all HR matters including recruitment, induction, training, performance management and policies. Lisa is supported by a team with relevant HR qualifications and, coupled with her product knowledge, she ensures that PeopleCheck’s team members are carefully selected, highly trained and exceptionally developed in order to support provision of our quality product.
During her time as a Research Analyst, Lisa was able to develop strong technical knowledge in undertaking background checks for a wide variety of clients. This technical knowledge and experience has been imperative in Lisa’s ability to assist candidates and her team with enquiries and trouble-shoot issues in her current Research & Investigation Management role.
Lisa’s Bachelor of Science (Psychology) has given her a strong foundation in assisting and mentoring her team with day-to-day activities specific to PeopleCheck, including: delegation of tasks to ensure new cases and candidate/client enquiries are actioned; enhancing process tools used to complete research tasks, specifically with respect to our candidate and client management system, PRIVI; and identifying gaps in processes and procedures as they arise to ensure a premier product to our clients.
Lisa is passionate about ensuring operational efficiencies through streamlined processes, along with empowering, knowledge sharing and up skilling her team. Lisa’s priority is to ensure PeopleCheck’s client’s needs are met through timely service delivery, flexible methodology and high-quality reporting.
Prior to PeopleCheck, Lisa worked in the retail industry which developed her high level of customer service skills. Fundamental to PeopleCheck’s customer service goals and values is its focus on meeting and exceeding our clients’ background checking needs.