Lisa commenced with PeopleCheck as a Research Analyst in May 2010 and was appointed Research & Investigation Group Manager in February 2015.
Lisa is responsible for managing PeopleCheck’s Research & Investigation Group on a day-to-day basis. Our Research & Investigation Group is the “engine room” of PeopleCheck where all background checks are undertaken, quality reviewed, and returned to our clients. The Research & Investigation Group also ensures that all candidate correspondence is attended to.
Specifically, Lisa is responsible for providing technical support to candidates and ensuring her team: actions new requests promptly; undertakes and reports research for each candidate accurately; meets each client’s strict turn-around time; and ensures the quality of candidate reports are of the highest of standards.
During her time as a Research Analyst, Lisa was able to develop strong technical knowledge in undertaking background checks for a wide variety of clients. This technical knowledge and experience has been imperative in Lisa’s ability to assist candidates and her team with enquiries and trouble-shoot issues in her current Research & Investigation Management role.
Lisa’s Bachelor of Science (Psychology) has given her a strong foundation in assisting and mentoring her team with day-to-day activities specific to PeopleCheck, including: delegation of tasks to ensure new cases and candidate/client enquiries are actioned; enhancing process tools used to complete research tasks, specifically with respect to PRIVI; and identifying gaps in processes and procedures as they arise to ensure a premier product to our clients.